June 9, 2016
Late last season we purchased a Regal Sectional Patio Set from ARD Outdoor. We were extremely happy with the style, comfort and quality of the unit which was a perfect fit for the patio in our modest back garden. My wife and I love spending time relaxing there in the summer months with our friends. One of the challenges of a curved patio set, however, is finding suitable covers. So this year, following email communications with very helpful ARD staff, we ordered a one-piece, custom-designed, cover from ARD. Unfortunately, when we took delivery of the cover, there had clearly been a mix-up somewhere along the way with the dimensions, the cover was a very poor fit and we were obviously disappointed. However, what differentiates an outstanding company from an OK company is not only the quality of the products they offer, but also the quality of the customer service they provide, particularly when things don’t go quite as expected. And here, ARD Outdoor excelled, in immediately addressing our concerns in a highly professional and efficient manner, including a personal note from ARD’s principal, Richard Bockner. In a short period of time, we took delivery of a second cover that fits perfectly, is constructed from high quality, lightweight material and exceeded all of our expectations. Thank you ARD for your quality products and quality customer service.